Refund Policy

At Weko, we strive to provide a high-quality educational signal platform for all our subscribers. This Refund Policy explains the terms and conditions under which refunds may or may not be issued for purchases made on weko.pro. Please read this Policy carefully before subscribing to any plan.

By subscribing to any Weko plan and completing payment, you confirm that you have read, understood, and agreed to this Refund Policy.

1. SUBSCRIPTION PLAN REFUNDS

1.1 General Policy

All subscription plans offered by Weko — whether monthly, quarterly, or annual — are generally non-refundable once payment has been processed and platform access has been granted. This is because access to signal content and platform features is made available to the subscriber immediately upon successful payment.

1.2 7-Day Refund Window (New Subscribers Only)

As a goodwill gesture for first-time subscribers, Weko offers a 7 (seven) calendar day refund window from the date of the initial subscription payment under the following conditions:
  ◦ The refund request must be submitted within 7 days of the original payment date.
  ◦ The subscriber must not have accessed or consumed a significant portion of the signal content.
  ◦ The request must be accompanied by a valid reason for cancellation.
  ◦ This window applies to the first-time purchase only. Renewals or subsequent subscriptions are not eligible.

Note: Weko reserves the right to assess each refund request individually. Approval of a refund within the 7-day window is at Weko's sole discretion.

1.3 Renewals

Subscription renewals (monthly, quarterly, or annual) are non-refundable under any circumstances. It is the subscriber's responsibility to cancel their subscription before the renewal date to avoid being charged for the next billing cycle.

Weko will send a renewal reminder notification to the registered email address at least [Insert Number] days before the renewal date.

1.4 Annual & Lifetime Plans

Annual and lifetime subscription plans are non-refundable and non-transferable once purchased, except within the 7-day window described in Section 1.2 above (for first-time subscribers only).

2. ELIGIBLE REFUND SITUATIONS

Outside of the 7-day first-subscriber window, Weko will consider a refund only in the following exceptional circumstances:
  ◦ Duplicate / Erroneous Payment: You were charged twice for the same subscription due to a technical error on our payment system. In such a case, the duplicate payment will be refunded in full.
  ◦ Platform Access Failure: A verifiable technical error on Weko's platform prevented you from accessing the service you subscribed to, and the issue was not resolved within a reasonable period despite reporting it to our support team.
  ◦ Payment Processed but Service Not Activated: A payment was debited from your account but your subscription was not activated due to a payment gateway error. In such cases, a full refund or subscription activation will be provided.

3. NON-REFUNDABLE SITUATIONS

The following situations are explicitly non-refundable:
  ◦ Change of mind or decision not to trade after subscribing.
  ◦ Dissatisfaction with signal performance or trading outcomes. Weko provides signals for educational purposes only. Signal performance does not constitute a warranty or guarantee of profit.
  ◦ Failure to cancel subscription before auto-renewal.
  ◦ Violation of Weko's Terms & Conditions resulting in account suspension or termination.
  ◦ Requests submitted after the eligible refund period has lapsed.
  ◦ Partial use of the subscription period. Refunds will not be issued for unused portions of a subscription period.

4. HOW TO REQUEST A REFUND

To submit a refund request, please contact our support team through any of the following channels:
  ◦ Email: support@weko.pro
Your refund request must include the following information:
  ◦ Full name and registered email address.
  ◦ Date of purchase and subscription plan purchased.
  ◦ Payment transaction ID or receipt.
  ◦ Reason for the refund request.
  ◦ Any supporting evidence (e.g., screenshot of duplicate charge, error message).

Refund requests that do not include the above information may not be processed.

5. REFUND PROCESSING TIMELINE

Once a refund request is received, Weko will:
  ◦ Acknowledge receipt of the request within 2 business days.
  ◦ Review the request and any supporting documentation within 5 to 10 business days.
  ◦ If approved, process the refund within 7–10 (seven to ten) working days. The refund will be credited to the original payment method used at the time of purchase

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider and is outside Weko's control.

6. CANCELLATION OF SUBSCRIPTION

You may cancel your subscription at any time by:
  ◦ Logging into your Weko account and using the subscription management settings, or
  ◦ Contacting our support team at [Insert Support Email] or [Insert WhatsApp Number].

Cancellation will stop future billing. You will continue to have access to the platform until the end of your current paid billing period. Cancellation does not automatically entitle you to a refund for the current billing period.

7. EXCEPTIONS & FINAL DECISIONS

Weko reserves the right to deny any refund request that does not meet the criteria set out in this Policy, or where we have reason to believe the request is fraudulent or involves misuse of the platform or its content.

All refund decisions made by Weko are final, subject to any rights you may have under applicable Indian consumer protection law.

9. Chargebacks & Disputes

Initiating fraudulent chargebacks or payment disputes without contacting Weko Pro first may result in: